Shipping Policy

1. Service Overview

1.1 Brokerage Services

• We act as a broker, connecting customers with licensed motor carriers
• All actual transport is performed by third-party carriers
• We coordinate pickup, transport, and delivery on behalf of customers
• Services available to all 50 states, including Alaska and Hawaii

1.2 Transport Types

• Open Transport: Standard car carriers, most economical option
• Enclosed Transport: Covered trailers for premium protection
• Door-to-Door: Pickup and delivery at specified addresses
• Terminal-to-Terminal: Pickup and delivery at designated facilities
• Expedited Service: Priority scheduling for urgent shipments

2. Booking and Scheduling

2.1 Quote Process

• Quotes are estimates based on current market conditions
• Final pricing confirmed upon carrier assignment
• Quotes valid for 7 days from issue date
• Seasonal fluctuations may affect final pricing

2.2 Booking Requirements

• Deposit required to secure booking (typically $100-300)
• Valid contact information and availability required
• Vehicle information must be accurate and complete
• Special requirements must be disclosed at booking

2.3 Scheduling Windows

• Pickup windows typically 1-7 days from first available date
• Delivery windows provided upon carrier assignment
• Exact dates cannot be guaranteed due to logistics variables
• Expedited service offers narrower scheduling windows

3. Vehicle Requirements and Preparation

3.1 Acceptable Vehicles

• Standard passenger vehicles, SUVs, pickup trucks
• Vehicles up to 8 feet wide, 14 feet high, 22 feet long
• Maximum weight: 5,000 lbs (additional fees for heavier vehicles)
• Running and non-running vehicles accepted
• Classic, luxury, and modified vehicles with proper disclosure

3.2 Vehicle Preparation

• Remove all personal items (carriers not liable for personal belongings)
• Fuel tank must be 1/4 full or less
• Disable car alarms and anti-theft devices
• Remove or secure loose parts, accessories, and antennas
• Document existing damage with photos
• Ensure spare tire and jack are secure

3.3 Prohibited Items

• Personal belongings, luggage, or household items
• Hazardous materials or flammable liquids
• Weapons, ammunition, or illegal substances
• Electronics or valuable items
• Items that exceed DOT regulations

4. Pickup and Delivery

4.1 Pickup Requirements

• Customer or authorized agent (18+) must be present
• Valid photo ID required
• Vehicle keys and any remotes must be provided
• Pre-transport inspection conducted and documented
• Bill of Lading signed acknowledging vehicle condition

4.2 Delivery Process

• Carrier contacts recipient 24-48 hours before delivery
• Post-transport inspection conducted upon delivery
• Any damage must be noted on delivery receipt immediately
• Final payment due to carrier upon delivery
• Keys released upon completion of delivery process

4.3 Delivery Locations

• Door-to-door service to accessible locations
• Large trucks may require nearby accessible area
• Terminal delivery available in major metropolitan areas
• Remote locations may incur additional fees
• Delivery during normal business hours preferred

5. Insurance and Liability

5.1 Carrier Insurance

• All carriers maintain minimum $750,000 cargo insurance
• Insurance covers damage during loading, transport, and unloading
• Coverage subject to carrier's insurance terms and conditions
• Pre-existing damage not covered

5.2 Damage Claims

• All damage must be noted on delivery receipt
• Claims must be filed within 7 days of delivery
• Photo documentation required for all claims
• Repair estimates from authorized facilities required
• Claims processed according to carrier's insurance policies

5.3 Liability Limitations

• Furious Auto Shipping liability limited to brokerage fee
• Not liable for carrier delays, damage, or performance
• Personal items left in vehicle not covered
• Mechanical problems not related to transport not covered
• Weather-related delays not grounds for compensation

6. Payment Terms

6.1 Payment Structure

• Deposit due upon booking to secure services
• Balance due to carrier upon delivery
• No payment due if carrier fails to pickup vehicle
• Additional fees may apply for special services

6.2 Accepted Payment Methods

• Cash payments to driver upon delivery
• Certified checks or money orders
• Credit cards (where accepted by carrier)
• Electronic transfers for deposits

6.3 Additional Fees

• Non-running vehicles: additional $150-300
• Oversized vehicles: additional $100-500
• Remote pickup/delivery: $50-200
• Storage fees if customer unavailable: $25-50/day
• Expedited service: $200-500

7. Customer Responsibilities

• Provide accurate vehicle and contact information
• Be available during agreed pickup and delivery windows
• Properly prepare vehicle according to requirements
• Maintain communication with carrier and broker
• Conduct thorough inspections at pickup and delivery
• Report any issues or concerns immediately
• Make final payment upon satisfactory delivery

8. Force Majeure

Neither Furious Auto Shipping nor contracted carriers are liable for delays or failures caused by circumstances beyond reasonable control, including:

• Weather conditions and natural disasters
• Road closures and traffic restrictions
• Mechanical breakdowns and vehicle issues
• Government regulations and inspections
• Labor disputes and strikes
• Acts of terrorism or war

9. Dispute Resolution

• Disputes should be reported to customer service immediately
• We will work to resolve issues directly with customers
• Mediation available for unresolved disputes
• Binding arbitration in Miami, Florida for legal disputes
• Small claims court option available for eligible disputes

10. Contact Information

For questions about this shipping policy or to report issues:

11. Policy Updates

This shipping policy may be updated periodically to reflect changes in our services, regulations, or industry standards. Updated policies will be posted on our website with the revision date. Customers with active bookings will be notified of any material changes that affect their shipments.