Privacy Policy

1. Introduction

Furious Auto Shipping, LLC ("Company," "we," "our," or "us") operates as an auto transport marketing company. We do not own, operate, or drive carrier vehicles. Our role is to connect customers with our dedicated network of licensed, insured, and FMCSA-registered motor carriers and brokers ("Carrier Partners") who generate quotes and perform the physical transportation of vehicles.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you access our website (furiousautoshipping.com), submit a quote request, book a transport order, contact us by phone or email, or otherwise interact with our services. By using our website or services, you expressly consent to the data practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

When you request a quote, book a shipment, submit a contact form, or communicate with our team, we collect:

• Full legal name, email address, phone number(s), and mailing address
• Vehicle information including year, make, model, VIN (if provided), condition (operable or inoperable), and modifications
• Pickup and delivery addresses (origin and destination)
• Preferred transport type, service level, and requested shipping dates
• Payment and billing information (processed securely by PCI-compliant third-party payment processors — we do not store full card numbers)
• Any additional notes, instructions, or communications you provide to our team

2.2 Information Collected Automatically

When you visit our website, we automatically collect:

• IP address, device type, operating system, and browser type/version
• Pages visited, time spent on each page, click patterns, and scroll depth
• Referring URL, search engine query terms, and campaign parameters
• Approximate geographic location derived from IP address
• Session data including timestamps, form interaction events, and navigation paths

2.3 Information from Third-Party Sources

We may receive information about you from:

• Advertising platforms (Google Ads, Meta/Facebook) when you interact with our ads
• Analytics providers (Google Analytics, Microsoft Clarity) for website usage insights
• Public data aggregators for address verification and fraud prevention
• Carrier Partners who provide delivery confirmation and shipment status updates

3. How We Use Your Information

We use the information we collect for the following lawful business purposes:

• Service Fulfillment: To generate accurate quotes, process bookings, assign Carrier Partners, coordinate pickup and delivery logistics, and manage your transport order from start to finish
• Carrier Partner Assignment: To share your shipment details (name, contact information, vehicle information, and route details) with qualified, licensed motor carriers and brokers in our dedicated partner network so they can provide transport services and accurate pricing. This sharing is essential to the service you are requesting and is a core function of our marketing operation.
• Communication: To contact you regarding your quote, booking confirmation, shipment updates, delivery scheduling, and post-delivery follow-up
• Customer Support: To respond to your inquiries, resolve issues, process damage claims, and provide after-service assistance
• Marketing (with Consent): To send promotional offers, service updates, and educational content. You may opt out of marketing communications at any time.
• Legal Compliance: To comply with applicable federal, state, and local laws, regulations, and legal processes, including FMCSA requirements
• Fraud Prevention: To detect, prevent, and investigate fraudulent transactions, unauthorized access, and other illegal activities
• Service Improvement: To analyze usage patterns, improve website functionality, optimize our quoting algorithms, and enhance the overall customer experience

4. How We Share Your Information

As an auto transport marketing company, sharing customer information with our dedicated service partners is a fundamental and necessary part of fulfilling your transport request. By submitting a quote request with Furious Auto Shipping, you expressly authorize us to share your personal and shipment information as described below.

4.1 Carrier Partners (Motor Carriers)

When you book a transport order, we share your name, phone number, email, pickup/delivery addresses, vehicle details, and any special instructions with the licensed motor carrier assigned to your shipment. This sharing is required to fulfill the transport service you have requested. Our Carrier Partners are independently licensed, FMCSA-registered, and maintain their own insurance and privacy obligations.

4.2 Dedicated Partner Network

To ensure you receive the best available service, pricing, and carrier coverage, we share your quote request and shipment information with our network of trusted, pre-vetted dedicated auto transport partners. These partners operate under their own active FMCSA broker or carrier authorities and are contractually obligated to handle your information in accordance with applicable privacy laws. By using our services, you consent to this sharing as part of our lead generation and marketing process.

4.3 Service Providers and Technology Partners

We engage third-party companies to support our operations, including:

• Payment processors (PCI-DSS compliant) for secure transaction handling
• Cloud hosting and database providers for secure data storage
• Email and SMS communication platforms for order notifications
• Customer relationship management (CRM) systems
• Analytics and advertising platforms for website optimization and marketing

4.4 Legal and Regulatory Disclosures

We may disclose your information when required or permitted by law, including to:

• Comply with a subpoena, court order, or other legal process
• Respond to lawful requests from government authorities, including FMCSA, DOT, or law enforcement
• Protect our legal rights, property, or safety, or that of our users or the public
• Enforce our Terms of Service or other contractual agreements
• Investigate potential violations of law or our policies

4.5 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

5. Data Security

We implement industry-standard technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and our servers
• Encrypted databases with access restricted to authorized personnel only
• Regular security audits, vulnerability assessments, and penetration testing
• Multi-factor authentication for internal system access
• Role-based access controls limiting employee access to only the data necessary for their job function
• Secure data backup and disaster recovery procedures

While we take reasonable precautions to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you acknowledge this inherent risk when providing information online.

6. Cookies, Tracking Technologies, and Behavioral Analytics

We use cookies, pixels, web beacons, and similar tracking technologies to enhance your experience and understand how our website is used. By continuing to use our website, you consent to the use of these technologies.

Types of Cookies and Tracking:

• Essential Cookies: Required for core website functionality (session management, security, form submissions). Cannot be disabled.
• Analytics Cookies: Google Analytics and Microsoft Clarity collect anonymized usage data (page views, session duration, scroll depth, click heatmaps) to help us improve our website.
• Advertising Cookies: Google Ads, Meta Pixel, and other advertising platforms use cookies for retargeting, conversion tracking, and audience segmentation.
• Preference Cookies: Remember your settings, form inputs, and display preferences for return visits.

Microsoft Clarity: We use Microsoft Clarity to capture anonymized session recordings (mouse movements, clicks, scrolls) and generate heatmaps. Clarity does not collect passwords, payment details, or other sensitive form inputs. For more information, see Microsoft's Privacy Statement.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Deletion: Request deletion of your personal information, subject to legal retention obligations
• Right to Data Portability: Request your data in a structured, machine-readable format
• Right to Opt-Out: Unsubscribe from marketing emails at any time using the unsubscribe link in every communication
• Right to Object: Object to certain processing activities based on legitimate interests
• Right to Restrict Processing: Request restrictions on how we process your data in certain circumstances

To exercise any of these rights, contact our Privacy Officer at privacy@furiousautoshipping.com. We will respond to verified requests within 30 calendar days.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Our specific retention periods:

• Customer and shipment records: 7 years after the last transaction (IRS and DOT regulatory requirements)
• Quote requests (not converted to bookings): 24 months from submission date
• Marketing contact data: Until you opt out, or after 3 years of inactivity
• Website analytics data: 26 months (Google Analytics default retention)
• Customer support records: 3 years from last communication
• Payment records: As required by PCI-DSS and applicable financial regulations

After the applicable retention period, data is securely deleted or anonymized so it can no longer be associated with you.

9. Do Not Sell My Personal Information

Furious Auto Shipping does not sell your personal information to third parties for their own independent marketing purposes. The sharing of your information with Carrier Partners and our broker/partner network, as described in Section 4, constitutes a service-related disclosure necessary to fulfill your transport request — not a "sale" under applicable privacy laws.

10. California Privacy Rights (CCPA/CPRA)

California residents have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of personal information (subject to exceptions)
• The right to opt out of the sale or sharing of personal information
• The right to non-discrimination for exercising your privacy rights
• The right to correct inaccurate personal information
• The right to limit the use of sensitive personal information

To submit a CCPA/CPRA request, email privacy@furiousautoshipping.com with the subject line "California Privacy Request." We will verify your identity before processing any request.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites. We encourage you to review the privacy policy of each website you visit.

12. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a person under 18, we will take immediate steps to delete it. If you believe a minor has provided us with personal information, contact us at privacy@furiousautoshipping.com.

13. International Users

Our services are intended for users located within the United States. If you access our website from outside the United States, your information may be transferred to, stored in, and processed in the United States, where data protection laws may differ from those in your country of residence. By using our services, you consent to this transfer.

14. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Material changes will be posted on this page with a revised "Last Updated" date. We will not reduce your rights under this Privacy Policy without your explicit consent. Continued use of our website or services after any modifications constitutes your acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, contact our Privacy Officer: